FAQ

FAQ

Game

Is there a live audience?
Will there be strobe lights?
How do I play?
How long is the show?
What is a team?
Who made this?

Tickets

Are refunds allowed? What is the exchange policy?
Can I make a Group Booking?
Can I reschedule my tickets to another date/time?
Can I transfer my tickets to another person?
Do I need to print my ticket?
What are the official sellers for this experience?
Where can I get tickets?
How much are tickets?
What if someone in my group can't come last minute?
Are tickets refundable?
What is the age limit?
Can I buy tickets at the door?

Arrival & Experience

Are service dogs allowed?
Are there chairs available? Can I be seated to play?
Can I take photos or record the experience?
Do I need to arrive at the start of my scheduled session?
Does the experience take place in an indoor or outdoor venue?
What happens if I arrive late?
What are the prohibited items at the experience?
What if the weather is bad?
Will I be playing in the same room as my group?
What should I bring?
Is there a coat check?
When should I arrive?
What's the closest subway?
Is there parking?
What if someone on my team is late?

Covid-19

Do I need to wear a mask?
Is there air conditioning?
What safety protocol do you have in place?
How many other people are in the room?

Accessibility

Are wheelchairs available to rent?
Is the game ADA compliant?
Is it safe for people with sensory disorders?